FAQs

Tires blow out frequently

  • Please confirm if the tire is punctured or if the blowout was caused by normal usage: You can check the tire for scratches or foreign objects. If there are scratches, it may be caused by the wheel hub puncturing the tire, and the wheel hub needs to be replaced together.
  • At the same time, please pay attention to plugging the inner tube when installing, and don't let the wheel hub be pressed. The following is the inner tube replacement tutorial video for reference: https://www.youtube.com/watch?v=a8AugreZwqw

D6+1.0 VS D6+2.0

1.The meter is different: D6+2.0 is the central control instrument version.
2.The braking system is different: 1.0 is disc brake system, 2.0 is oil brake system (2.0 also has disc brake system option).
But the effect and function of them are the same, D6+2.0 just upgraded the instrument in appearance.

I have lost my scooter keys

Each electric scooter is equipped with a unique key. If the key is lost, a new voltage lock needs to be purchased. At the same time, two matching keys will be sent together, and the original key will become invalid and cannot be used.

D6+2.0 cannot save P setting

  • It does not affect the use of. At present, some P settings cannot be saved. This is a parameter that must be set during our function upgrade process. This function is set to ensure the stability of the kinetic energy of the car itself (single P setting parameter saving). This is also a functional change to keep the scooter powered. It is recommended to reset each time you drive. If it is necessary to save the settings, the relevant accessories need to be replaced. The accessories that need to be replaced are: controller, throttle and wiring harness. The wiring harness installation process will be cumbersome but not complicated. You can take photos in advance or mark out each wire connector, replace each connector one by one, and reconnect the new wire harness. Please don't unplug and replace all the interfaces at once, otherwise you won't remember how they correspond. In addition, there is adhesive on the back of the controller, you can use tools to pry the controller up, please do not pull the wires directly. 
Here is a video of installing the controller and meter for your reference: https://www.youtube.com/watch?v=mpZIw8Pp2H0 https://www.youtube.com/watch?v=hvJtay4M5dk

How to open the deck of a scooter?

Please tear off the sticker on the deck (tear off the edge part, you can stick it back) and unscrew 10 screws, then open the deck.

What are your business hours?

If you have any questions, please email us at support@nanrobot.com Our office is open Monday to Friday Pacific time:18:00 - 03:00.

Where do you ship to?

Our warehouse is located in California and we can ship to any location within the United States (Except Alaska, Hawaii, Puerto Rico) . 
For purchases made from other countries, scooters can only be shipped via sea and are estimated to arrive in 60-75 days. Please note that there will be additional shipping fees estimated between $200-$350. We can air ship accessories to most countries for a shipping fee of $25-$40.
If for any reason you are having trouble placing an order, please email us at support@nanrobot.com and we will do our best to work out a solution.

Front/rear motor not working

  • If the front motor does not work, first check whether the single and double drive buttons are turned on. Secondly, you can swap the controllers of the front and rear wheels. If the wheels can rotate normally after the swap, then there is a problem with the motor.
  • For example, if your rear wheel is not moving, you can swap the wiring of the front and rear controllers. Please note that you also need to check and swap the motor wires. If the rear wheel can rotate after the swap, but the front wheel doesn't move, then the rear controller needs to be replaced. If the rear wheel still doesn't rotate, then the motor needs to be replaced.

  • If you are still unable to determine the problem, please contact us.

Scooter maximum range

The maximum range depends on various factors such as road conditions, rider weight, and electric scooter power. It does not indicate the range that can be achieved at the lowest or highest speed. Please refer to the product details for specific range information.

The new D6+2.0 cannot be started

① Check whether the voltage lock waterproof head has fallen off or loosened.
②If the troubleshooting step 1 is correct, you can try to plug and unplug the voltage lock and battery.
③ Fully charge the battery (more than 24 hours).
④Plug the charger into the scooter without plugging in the power supply, and observe the color of the indicator light of the charger. Green light: The controller or instrument is faulty. Replace controller and instrumentation. No light: battery problem. Replacement battery.

The after-sales video is too large to be sent as an attachment

You can upload the video to YouTube or google drive and share the link with us.

You can also send to our WhatsApp: 1 (646) 2794856

Do you have a road license to ride in Germany?

We have a CE certificate, and the scooter can be speed-limited, allowing you to adjust the speed to comply with traffic regulations.

How long will it take for my package to arrive?

We try our best to process your order within a 24-hour working day period, once your order is placed, you will receive an order confirmation e-mail. Your order will be shipped within 48 hours from placing your order.(Saturday and Sunday orders are shipped Monday) As soon as your order is shipped, you will receive a shipping confirmation and detailed tracking information by e-mail. Orders from US or EU should arrive within 3-7 days after the order is shipped. Please contact us at support@nanrobot.com for any additional shipping questions.
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