Transportation Terms of Service

How long does shipping take?
Orders typically ship within 1-4 days. Shipping times vary based on the Transportation warehouse and destination.
Chinese warehouse shipment takes 7-15 days, and US warehouse shipment takes 3-7 days.

How can I track my order?
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.

How much does shipping cost?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. Fees vary due to delivery warehouse and delivery time

Where does my order ship from?
NANROBOT is a global platform. Your order could ship from China and USA

How do I change my shipping address?
Before placing your order on NANROBOT, you can change the shipping address directly in your shopping cart.
If your order was placed within the first 8 hours, You can contact the website customer service or send an email to modify it.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

● Delivery time: Total Delivery Time = Processing Time + Shipping Time
● Processing Time: Before shipping your order, normally we need 1-4 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time.
● Estimated Shipping time: Chinese warehouse shipment takes 7-15 days, and US warehouse shipment takes 3-7 days.
● We will update the tracking number by email after the order shipped, and you can also find the tracking number on your account.
● Delivery time may vary, especially during the peak periods. Please be more patient.