Dear Nanrobotian,
We hope this message finds you well and enjoying your Nanrobot electric scooters to the fullest. As the official representatives of Nanrobot, we would like to bring an important update to your attention regarding our exclusive Nanrobot dealer in the USA, Roadrunner.
Effective March 2022, Nanrobot terminated its cooperation with Roadrunner as an authorized dealer. We understand that some of you may have purchased your scooters through Roadrunner or other dealers, and we want to assure you that Nanrobot remains committed to providing comprehensive after-sales services and support to all our valued customers, irrespective of their purchase source.
Our Commitment to You
At Nanrobot, our customers' satisfaction and well-being are our top priorities. We are steadfast in our determination to offer lifelong services to all Nanrobot users.
If you have purchased a Nanrobot scooter through any Nanrobot dealer and face after-sales questions or concerns that are not adequately addressed by the dealer, please do not hesitate to reach out to us at support@nanrobot.com. We are committed to following up and assisting you in resolving any problems you may encounter.
Official Channels for Assistance
We want to ensure that you have multiple avenues to reach out to us. In addition to emailing support@nanrobot.com, you can also connect with us through our official social media channels, including YouTube, Instagram, and Facebook. We are always attentive to your needs and will respond promptly through these channels as well.
Dealers and Service Quality
As Nanrobot, we carefully select and authorize dealers to represent our brand. It is our expectation that these dealers uphold the highest standards of customer service. In cases where dealers fail to meet these standards and provide unsatisfactory service, we will not hesitate to revoke their dealer rights. Rest assured that we are fully committed to maintaining an exceptional level of service and ensuring your utmost satisfaction with Nanrobot products.
Share Your Feedback!
We greatly value your opinions and suggestions as they play a crucial role in helping us improve our brand and products. If you have any suggestions or ideas that you would like to share with us, we encourage you to actively put them forward. Your feedback allows us to better cater to your needs and enhance the Nanrobot experience for everyone.
Once again, we would like to emphasize that Nanrobot is fully dedicated to providing exceptional after-sales services to all our customers, regardless of their purchase source. You are an integral part of the Nanrobot community, and we are here to support you every step of the way.
Thank you for your continued trust in Nanrobot. We look forward to riding alongside you and making your Nanrobot journey as enjoyable and memorable as possible.
Sincerely,
NANROBOT