Refund Policy | Nanrobot – NANROBOT

Refund policy

Refund Policy

(SORRY BUT WE REGRETFULLY DO NOT ACCEPT SCOOTER RETURNS UNLESS THEY ARE IN THE ORIGINAL PACKAGING, AND HAVE NEVER BEEN RIDDEN)  **PLEASE DO NOT THROW AWAY YOUR BOXES**  

Prior to returning any product, please contact us at: support@nanrobot.com to verify with us first. DO NOT send scooters to the manufacturer OR the address it was shipped from! (If this step is skipped buyer takes full responsibility for all shipping costs to get the package to our EU warehouse. All lost or damaged packages that were sent back incorrectly will be the responsibility of the buyer)

WE DO NOT ACCEPT ANY PRODUCT BACK FOR ANY REASON AFTER 30 DAYS FROM DATE OF PURCHASE

To qualify for a return the product must be returned undamaged, unused and in its original packaging and same condition as the day it arrived. Buyer pays for ALL shipping costs (original shipment and return) 

Damaged Packages in Transit

Damaged Boxes: Shipping oversized large items across the country can incur some scuffs around the box, that is normal for all shipping companies across the United States. The purpose of the box is to ensure the unit inside is well protected

If your products are damaged during transit:

Please refuse delivery and have the driver note refusal reason as “damaged”.

If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately.

Shipping related damages must be reported to the freight company and to us within 3 days of receipt of shipment.

Take pictures of the damage and ask the freight company for a confirmation or claim number.

Open a support ticket with NANROBOT Scooters describing the damage, including photos, videos and confirmation number from the freight company. Do not throw away the original packaging!!

All returns purchased from NANROBOT Scooters MUST be shipped back within 10 days of delivery. Once received we will inspect the product and all refunds will be issued within 10 business days of us receiving it. Final amounts will ONLY be issued to the form of payment used for the original purchase.

We do not accept returns of used products and there will be an automatic 10% restocking fee deducted from all unused returned merchandise.

If you would like to exchange your scooter for another option, please contact us  and we will make every effort to make that happen.   Return shipping charges will be the responsibility of the buyer.   

All Pre-order cancellations and RETURNED orders made after 24 hours of being placed, will be charged a 10% processing fee. 

NANROBOT Scooters also reserves the right to refuse any returned scooter we feel does not meet our standards for resell. 

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